Product Quality Owner
Have you been at sea supported by Humphree stabilizers? We're confident that you'd remember. Our systems make the difference between joy and seasickness. Join us, let's make everyone love the sea!
We pride ourselves to bring the smartest products and services to the market, with no compromise between performance and efficiency at sea. We've also received several business and innovation awards in recognition of the journey we've made so far. Our business is growing and so is our demand for the right people. We're now looking for our next Product Quality Owner
The Product Quality Owner is responsible for overseeing and managing product quality issues from initiation to resolution. This role involves coordinating with various departments to ensure that product quality issues are addressed promptly and effectively, maintaining high standards of product quality and customer satisfaction.
This role is the overall product quality champion for the company, leads the Quality improvement forum. The role is a specialist role, reporting directly to the CEO and an adjunct part of the Management Team.
Key Responsibilities:
- Customer quality experience: Communicate with customers regarding product quality issues, providing updates and ensuring customer satisfaction.
- Case Management: Lead the quality improvement forum. Manage and track product quality issues, ensuring timely and effective resolution.
- Investigation: Conduct thorough investigations into product quality issues, identifying root causes and implementing corrective actions.
- Collaboration: Work closely with cross-functional teams including production, engineering, and customer field support to address quality issues.
- Documentation: Maintain records of quality issues, investigations and resolutions.
- Reporting: Prepare and present reports on product quality metrics, case status and trends to senior management.
- Compliance: Ensure all quality processes comply with industry standards and regulatory requirements.
- Continuous Improvement: Identify opportunities for process improvements to enhance product quality and reduce the occurrence of quality issues.
Qualifications:
- Education: University degree in Quality Management, Engineering, or a related field.
- Experience and Skills:
- Project management and/or experience from other leadership roles.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to both lead teams and work collaboratively in a team environment.
- Proficiency in quality management.
- Ability to structure and document findings
- Knowledge of industry standards and regulatory requirements.
- Strong drive
Preferred Qualifications:
- Hands on experience from Quality case management on senior level
- Experience in product management and customer interactions
- 6 sigma or alternative quality leader training
Travels and location
- Göteborg, occasional travel to customer locations.
Why Humphree? We’re an ambitious team of specialists who not only believe in stable technology at sea, but also in a stable workplace. We regard engagement as a key factor to great results and strive to always make our work inspiring. Are you our next Product Quality Owner? We’ll be happy to meet you. Is it you who will join our crew of specialists and lead us into the future? This is a full-time, permanent position that we hope to fill as soon as possible, so don’t wait too long with your application.
- Department
- Management Team
- Locations
- Göteborg
- Remote status
- Hybrid Remote
Göteborg
Perks & Benefits
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Responsibility & Career
Working in an entrepreneurial setting means that you can grow & develop faster than in other environments. Achieve your career goals in months instead of years, choose to grow with us or move on to our sister companies Volvo Penta or CPAC systems! -
A Unique Journey
Besides changing an industry and building a world class company, we work out together at our next door spa, arrange monthly activities together and some of us join the annual Humphree ski trip. -
Compensation & Benefits
The greatest compensation we can offer is to work with your passion, give you the opportunity to grow your capabilities with inspiring colleagues. That's great, but it's hard to eat. We offer competitive salaries & benefits and we pay for performance - perform well, earn well.
Workplace and Culture
We have the courage to bet on what we don't fully comprehend and trust that a combination of our skills and drive we'll grow stronger and faster than competition.
The desire to move forward is essential in how we work and who we hire. We win more often than we lose and celebrate our successes, big or small.
We take care of each other and value different perspectives to help our colleagues to better solutions for our customers.
Come by our office and meet our team - coffee and an insight to the marine world is on us!
About Humphree
Since 2002 we have offered simple to use and smart stabilization systems to the marine world. Our customers would tell you that we're second to none in quality and reliability on the seven seas. We're proud of what we have achieved and challenge ourselves to re-invent what we do to stay in the lead in the future. Curious? Connect!
Product Quality Owner
Have you been at sea supported by Humphree stabilizers? We're confident that you'd remember. Our systems make the difference between joy and seasickness. Join us, let's make everyone love the sea!
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